Use Case: Automated Order and Invoice Processing in Retail & E-Commerce
For an e-commerce company, we optimized the processing of orders and invoices using modern automation solutions. Incoming orders are automatically extracted from emails and online forms, structured in the system, and directly forwarded to logistics for further processing. Invoice documents are also recognized using OCR technology, validated, and integrated into the ERP system.
Additionally, standard processes such as master data maintenance and inventory reconciliations were automated, resulting in reduced processing times and lower error rates. A central dashboard provides an up-to-date overview of the entire order and payment status at any time.
The result: More efficient order processing, transparent workflows, and more time for customer service – leading to a sustainable competitive advantage in digital commerce.
